Cancellation Policy
We understand that plans can change. At Friendlovely LLP, our cancellation policy is designed to offer flexibility and peace of mind. Whether you're purchasing products or services, we provide a clear, hassle-free cancellation process. Timely cancellations within the permitted window are eligible for full or partial refunds as per the terms outlined. Our goal is to ensure customer satisfaction while maintaining transparency and fairness in every transaction.
Understanding Our Cancellation Terms
At Friendlovely Group, we understand that circumstances can change, and you may need to cancel your order or service. This Cancellation Policy outlines the terms and conditions for cancelling orders and services across all our business divisions.
We strive to provide flexible cancellation options while ensuring fair business practices. The specific terms vary depending on the type of product or service, processing stage, and other factors outlined below.
- Important:
- Cancellation terms may vary based on order value, customization, and processing status.
Effective Date: January 14, 2025 | Last Updated: July 11, 2025
Cancellation Terms by Service
Different products and services have specific cancellation windows
Agro & Food Products
Window: 24-48 hours
- Orders can be cancelled before processing begins
- Bulk orders require 48-hour notice for cancellation
- International orders: 72-hour cancellation window
- Perishable items cannot be cancelled once shipped
- Custom packaging orders are non-cancellable
Cancellation Fees: No cancellation fees if within timeframe
Fashion & Lifestyle (ANViKA)
Window: 24 hours
- Standard orders can be cancelled within 24 hours
- Custom or personalized items are non-cancellable
- Sale items have limited cancellation options
- Orders in production cannot be cancelled
- International shipping orders: 48-hour window
Cancellation Fees: No fees for standard cancellations
B2B Trade Services
Window: Service dependent
- Platform subscriptions: 30-day notice required
- Transaction services: Non-cancellable once initiated
- Consultation services: 48-hour cancellation window
- Logistics services: Depends on shipping stage
- Custom solutions: Case-by-case evaluation
Cancellation Fees: Varies by service type
How to Cancel Your Order
Simple steps to process your cancellation request
Verification
We verify your request and check eligibility based on our cancellation policy and order status.
Submit Request
Contact our support team or use your account dashboard to submit a cancellation request with order details.
Processing
Eligible cancellations are processed immediately, and you'll receive confirmation of the cancellation.
Refund Initiation
If applicable, refunds are initiated according to our refund policy timelines and payment method.
Special Circumstances & Exceptions
Emergency Cancellations
- Medical emergencies with documentation
- Natural disasters affecting delivery
- Force majeure events
- Government restrictions or lockdowns
Partial Cancellations
- Bulk orders can be partially cancelled
- Multi-service packages allow selective cancellation
- Additional fees may apply for modifications
Non-Cancellable Items
- Custom manufactured products
- Personalized or engraved items
- Digital products after download
- Services already rendered
- Third-party bookings and reservations
Contact Information
Email: cancellations@friendlovely.org
Phone: +91-94038-90772
Hours: Mon-Fri, 9 AM - 6 PM IST
Emergency: 24/7 support available
Important Cancellation Notes
Time Sensitive
Cancellation windows are strictly enforced. Late requests may not be eligible.
Fees Apply
Some cancellations may incur processing or restocking fees.
Quick Processing
Eligible cancellations are processed within 24 hours of request.
Need to Cancel an Order?
Our customer support team is ready to help you with your cancellation
request