Refund Policy
This policy outlines our procedures for refunds to ensure a fair and transparent process. By making a purchase, you agree to these legally binding terms.
Refund Eligibility
At Friendlovely Group, our refund framework is strictly aligned with our Payment Terms, especially for B2B and international trade transactions. We maintain a transparent and balanced approach to financial reconciliations, ensuring that all claims are handled with professional integrity and according to established commercial standards.
Our policy is designed to protect the interests of both the company and our valued global clientele. By understanding the specific conditions for each product and service category, you can ensure a predictable and fair transaction experience.
Refund Conditions by Category
We provide specific refund mechanisms tailored to the unique nature of each of our business verticals.
Agro & Food Products
Refunds on a Limited, Case-by-Case Basis
- Due to the perishable nature of agro-food products, refunds are highly restricted and considered only in exceptional circumstances, subject to our Payment Terms.
- Advance payments are strictly non-refundable, as they are used for immediate procurement and operational costs.
- A refund may be evaluated only if there is a proven, significant quality defect confirmed by a joint or third-party inspection upon delivery.
- Claims must be submitted in writing with comprehensive evidence within 24-48 hours of receipt.
- No refunds will be issued for issues arising from improper storage, handling, or customs delays on the buyer's part.
Fashion & Lifestyle
Refund window: Up to 30 Days
- Returned items must be in unworn, unwashed condition with all original tags and packaging intact.
- Custom-made, personalized, or altered garments are non-refundable and non-exchangeable once production has begun.
- Products marked as "Final Sale" or purchased during special promotional events are eligible for store credit or exchange only.
- The customer is responsible for all return shipping costs, including any applicable customs duties.
- Approved refunds will be processed to the original payment method within 5–7 business days.
B2B Trade Services
Generally Non-Refundable
- Fees for trade services, including commissions, sourcing, and coordination, are non-refundable once the service has commenced.
- Advance payments cover planning, third-party commitments, and administrative costs and are therefore non-refundable.
- For subscription-based services, fees for the current billing cycle are non-refundable, even if the service is cancelled mid-cycle.
- Refunds will only be considered in the case of a verifiable failure by our company to render the agreed-upon service.
The Refund Process
A structured and professional process ensures that eligible refund requests are handled efficiently and transparently.
1. Initiate Request
To begin the refund process, please contact our customer support team in writing with your order number and documentation.
2. Eligibility Review
Our team will carefully review your request against the applicable terms of this policy, verifying its eligibility based on category.
3. Approval & Processing
Once your refund is approved, we will process it to your original payment method within 5–7 business days.
4. Official Confirmation
After the refund has been successfully initiated on our end, you will receive an official confirmation email.
Important Legal Provisions
The following legal conditions govern the interpretation and execution of all refund and return services at Friendlovely Group.
No Guarantee of Refund
Submitting a refund request does not guarantee its approval. Eligibility is strictly determined by the conditions outlined in this policy.
Limitation of Liability
Our liability in connection with any refund is strictly limited to the purchase price of the product or service in question.
Force Majeure
We shall not be liable for delays in processing refunds or returns caused by events beyond our reasonable control.
Right to Refuse Service
Friendlovely Group reserves the absolute right to refuse a refund or future service in cases of policy abuse or fraudulent claims.
Governing Law and Jurisdiction
This Refund Policy and any disputes arising from it shall be governed by the laws of India and subject to courts in Ghazipur.
Policy Hierarchy
In the event of a conflict between this Refund Policy and a signed agreement, the terms of the specific agreement shall prevail.
Refund FAQs
Building a Future-Ready Enterprise
At Friendlovely Group, our vision extends beyond current markets. We are committed to strategic diversification and forward-thinking investments that anticipate industry trends and unlock new opportunities. By embracing innovation and operational agility, we are building a resilient, future-ready enterprise that is well-equipped to navigate the complexities of the global landscape and drive sustained growth for generations to come.
Need Further Assistance?
If you have any questions regarding our policies, please contact us.
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