Refund Policy
This policy outlines our procedures for refunds to ensure a fair and transparent process. By making a purchase, you agree to these legally binding terms. Please read carefully to understand your eligibility.
Our Commitment to a Fair Refund Process
At Friendlovely Group, we are dedicated to building long-term relationships founded on trust, fairness, and transparency. While we are confident in the quality of our products and services, we recognize that there may be exceptional circumstances where a refund is warranted. This policy is designed to provide a clear, consistent, and legally sound framework for handling all refund requests across our business verticals, including SKV AgroFood, BharatTradeHub, ANVIKA, and Pratima Consulting.
Our goal is to ensure a straightforward and predictable process that protects both your interests and our commitment to operational integrity. The terms outlined below are tailored to the specific nature of our diverse offerings, from perishable agro-products to bespoke fashion items and B2B trade services. By engaging with our services, you acknowledge that you have read, understood, and agreed to these binding terms, which are designed to prevent disputes and ensure mutual satisfaction.
Important Legal Notice:
- This policy is an integral part of our Terms of Service and constitutes a legally binding agreement. Your use of our services confirms your acceptance of these terms.
- Refund eligibility, conditions, and processing times may vary significantly depending on the product or service category, order value, and the specific circumstances of the request.
- We reserve the right to update this policy at any time. The version in effect at the time of your purchase will govern your refund request.
Refund Guidelines by Category
To ensure fairness and legal clarity, our refund policies are precisely tailored to the unique nature of each product and service category. The applicable terms, eligibility windows, and conditions vary across our business verticals. We urge you to carefully review the specific guidelines for your particular purchase to ensure you fully understand the process and avoid any potential issues.
Refund Window: Case-by-Case Basis
- To be eligible, products must be unopened, in their original packaging, and in a resalable condition.
- Quality-related claims or defect reports must be submitted in writing with photographic evidence within 48 hours of delivery.
- Due to their perishable nature, items cannot be returned or refunded unless they are found to be defective upon arrival.
- Refunds for bulk orders are contingent on a joint quality inspection or a third-party certification report confirming a defect.
- Please note that all international shipping costs, customs duties, and taxes are non-refundable under any circumstances.
Refund Window: Up to 30 Days
- Returned items must be in unworn, unwashed condition with all original tags and packaging intact.
- Custom-made, personalized, or altered garments are non-refundable and non-exchangeable once production has begun.
- Products marked as "Final Sale" or purchased during special promotional events are eligible for store credit or exchange only.
- The customer is responsible for all return shipping costs. We recommend using a trackable shipping service.
- Approved refunds will be processed to the original payment method within 5–7 business days of receipt and inspection.
Refund Window: Service-Dependent
- Subscription fees may be partially refunded on a pro-rata basis if the service is cancelled with a 30-day written notice.
- Commission fees and other one-time transaction charges for successfully completed trades are strictly non-refundable.
- Service fees are non-refundable if a service has already been rendered or initiated, including sourcing and logistics services.
- Any fees paid for third-party services, such as customs brokerage or legal consultations, are non-refundable.
- Disputes will be handled in accordance with the specific terms outlined in the signed B2B service agreement.
Legally Binding Terms
- Our services and products are provided 'as is' without warranties of any kind, either express or implied, unless explicitly stated otherwise.
- We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.
- Our total liability for any and all claims shall not exceed the total amount paid by you for the specific product or service in question.
- We do not guarantee that our services will be uninterrupted or that our products will be suitable for all purposes. Users are responsible for their own purchasing decisions.
- This section constitutes a fundamental part of our agreement. By engaging with our services, you accept these limitations.
The Refund Process
To ensure a smooth, efficient, and transparent refund, we have established a clear, four-step procedure. Please follow these steps carefully to help us process your request in a timely manner and avoid any potential complications. Our goal is to make managing your orders as straightforward as possible.
To begin the refund process, please contact our customer support team in writing with your order number, a clear reason for the request, and any supporting documentation, such as photographs of a defect.
Our team will carefully review your request against the applicable terms of this policy, verifying its eligibility based on the product category, timeline, and the evidence provided to ensure fair processing.
Once your refund is approved, we will process it to your original payment method within 5–7 business days. Please note that processing times can vary depending on your financial institution.
After the refund has been successfully initiated on our end, you will receive an official confirmation email. Your account will be updated to reflect the transaction, providing a clear record of the refund.
Important Information
To ensure transparency and manage expectations, this section provides key details regarding our refund procedures. Please review this information carefully to understand processing times, non-refundable items, and how to contact our support team or handle disputes.
- Credit/Debit Card Refunds: Typically processed within 5-7 business days, but may vary based on your bank.
- Bank Transfer Refunds: Please allow 7-10 business days for the funds to reflect in your account.
- Digital Wallet Refunds: Generally completed within 3-5 business days of approval.
- International Refunds: Cross-border transactions may take up to 10-15 business days to fully process.
- Gift cards, vouchers, and any form of promotional credits are strictly non-refundable.
- All shipping, handling, and customs charges are non-refundable under any circumstances.
- Products that are custom-manufactured, personalized, or altered are not eligible for a refund.
- Services that have already been fully rendered or completed are non-refundable.
For all refund requests, questions, or support, please contact our dedicated team through the official channels listed below. To ensure a timely response, please have your order number ready.
Mon-Fri, 10 AM – 6 PM IST
Should you be unsatisfied with a refund decision, you may escalate the issue by contacting our management team. We are committed to a fair and transparent resolution process in accordance with our governing terms and applicable laws. All disputes are subject to the jurisdiction of courts in Ghazipur, Uttar Pradesh, India.
Need Help with a Refund?
Our customer support team is available to assist with any refund-related questions or concerns. We are committed to ensuring a smooth, transparent, and fair resolution process for all our clients.
Contact Refund Support