Refund Policy
We are committed to ensuring customer satisfaction with every product and service we offer. Our refund policy outlines clear, transparent, and fair terms to address any concerns regarding returns or cancellations. Please review our guidelines to understand the eligibility, process, and timelines for refunds, ensuring a smooth and trustworthy experience with Friendlovely LLP.
Our Refund Commitment
At Friendlovely Group, we stand behind the quality of our products and services. This Refund Policy outlines the terms and conditions for refunds across all our business verticals, including agro exports, fashion, and B2B trade.
We are committed to ensuring customer satisfaction while maintaining fair business practices. Please review the specific terms for each service category to understand your refund eligibility.
Effective Date: January 14, 2025 | Last Updated: July 11, 2025
Agro & Food Products
Refund Window: 7-14 days
- Products must be unopened and in original packaging
- Quality issues must be reported within 48 hours of delivery
- Perishable items are non-refundable unless defective
- Bulk orders require quality certification for refunds
- International shipping costs are non-refundable
Fashion & Lifestyle (ANViKA)
Refund Window: 30 days
- Items must be unworn with original tags attached
- Custom or personalized items are non-refundable
- Sale items are eligible for exchange only
- Return shipping costs are customer's responsibility
- Refunds processed within 5-7 business days
B2B Trade Services
Refund Window: Case-by-case
- Service fees refundable if platform unavailable for 24+ hours
- Commission fees non-refundable for completed transactions
- Subscription fees pro-rated for service cancellations
- Third-party service fees are non-refundable
- Dispute resolution through arbitration process
How to Request a Refund
Simple steps to process your refund request
Review Process
Our team will review your request and verify eligibility based on our refund policy terms.
Contact Support
Reach out to our customer support team with your order details and reason for refund request.
Confirmation
You'll receive confirmation once the refund has been successfully processed and initiated.
Approval & Processing
Once approved, refunds are processed within 5-7 business days to your original payment method.
Important Refund Information
Processing Time
- Credit card refunds: 5-7 business days
- Bank transfer refunds: 7-10 business days
- Digital wallet refunds: 3-5 business days
- International refunds: 10-15 business days
Non-Refundable Items
- Gift cards and promotional credits
- Shipping and handling charges
- Custom or personalized products
Contact Information
For refund requests and support:
Email: refunds@friendlovely.org
Phone: +91-94038-90772
Hours: Mon-Fri, 9 AM - 6 PM IST
Dispute Resolution
If you're not satisfied with our refund decision, you can escalate the matter to our management team or seek resolution through our customer advocacy program.
Need Help with a Refund?
Our customer support team is here to assist you with any refund questions
or requests