Shipping Policy
This policy outlines our shipping procedures and our commitment to providing a reliable, transparent, and seamless delivery experience. It is designed to be clear and comprehensive, ensuring you fully understand our processes and helping to prevent any future misunderstandings. By placing an order with us, you agree to these terms.
Our Commitment to Global Shipping Excellence
At Friendlovely Group, we are dedicated to ensuring your orders are delivered safely, efficiently, and with full transparency, no matter where you are in the world. Our global logistics network is engineered to provide reliable, timely, and trackable shipping services to over 25 countries. Whether you are ordering premium agro-products, exclusive fashion items, or bulk B2B consignments, our framework is structured to meet the highest international standards of quality and compliance.
This Shipping Policy provides a comprehensive overview of our delivery methods, processing times, costs, and terms across all our business verticals, including SKV AgroFood, BharatTradeHub, ANVIKA, and Pratima Consulting. We believe in setting clear expectations to ensure a seamless and predictable delivery experience from the moment you place your order to its final arrival at your doorstep. By proceeding with a purchase, you acknowledge and agree to the terms outlined here.
Global Coverage: 25+ countries | Order Processing: 1-3 business days | Shipment Tracking: Available for all orders
Our Shipping Zones & Services
We provide a comprehensive suite of shipping solutions meticulously designed to meet the diverse requirements of our global clientele. Whether you are shipping within India or to one of our 25+ international destinations, our logistics infrastructure ensures reliable, timely, and secure delivery for everything from single-item orders to large-scale B2B shipments. Below, you will find a detailed overview of our tailored shipping services.
25+ Countries Worldwide
- Reliable delivery to over 25 countries across the globe
- Express and standard shipping options available
- Full customs documentation and support provided
- End-to-end shipment tracking for complete visibility
- Optional insurance for high-value shipments
All States & Union Territories
- Comprehensive coverage across all states and union territories
- Free standard shipping on orders over ₹1,000
- Same-day and next-day delivery available in select metro areas
- Secure packaging to ensure product safety during transit
- Real-time SMS and email tracking notifications
Global Coverage
- Dedicated logistics team for large-volume shipments
- Customized packaging and labeling solutions
- Flexible and scheduled delivery options to meet business needs
- Competitive freight rates and volume-based discounts
- End-to-end supply chain management and support
Major Cities Worldwide
- Priority order processing and handling for faster dispatch
- Expedited customs clearance for international shipments
- Premium packaging to protect time-sensitive goods
- Guaranteed delivery windows for critical shipments
- Proactive monitoring and dedicated customer support
Shipping Costs & Processing Timelines
We are committed to providing transparent and competitive shipping rates to ensure your order arrives on time and within budget. Below is a detailed breakdown of our shipping options, estimated costs, and processing timelines. Please note that all costs are illustrative, and final charges will be calculated at checkout based on your specific location and order details.
- Standard Delivery (3-7 Business Days): Starting from ₹50, this option varies by location and weight, providing a cost-effective solution for nationwide delivery.
- Express Delivery (1-2 Business Days): Available in major metropolitan areas, with rates from ₹150, ensuring your order arrives swiftly.
- Same-Day Delivery: Offered in select metro areas for orders placed before 12 PM IST, perfect for time-sensitive requirements.
- Free Shipping: Enjoy complimentary standard shipping on all domestic orders over ₹1,000, adding extra value to your purchase.
- Standard International (10-21 Business Days): A reliable and budget-friendly shipping option to over 25 countries worldwide.
- Express International (5-10 Business Days): Expedited delivery with premium carriers like DHL and FedEx for faster, time-definite arrival.
- Cost Calculation: Final shipping rates are calculated at checkout based on the destination, package weight, and dimensions for full transparency.
- Customs & Duties: Please be aware that international orders may be subject to import duties and taxes, which are the sole responsibility of the recipient.
- Standard Orders: All standard orders are efficiently processed and dispatched from our warehouse within 1-2 business days.
- Customized Items: Personalized or custom-made items require an additional 3-5 business days for preparation to ensure quality.
- Bulk & B2B Orders: These orders are typically dispatched within 5-7 business days, depending on the order size and complexity.
- Order Confirmation: A confirmation email with comprehensive tracking details will be sent to you once your order has been shipped.
- Customs, Duties & Taxes: The recipient is responsible for all applicable import-related fees, which are not included in the order total and are non-refundable.
- Remote Area Surcharge: A surcharge may be applied for deliveries to remote or less accessible locations as determined by our logistics partners.
- Address Correction Fee: A fee may be charged for address changes requested after an order has already been dispatched from our facility.
- Optional Insurance: For added peace of mind, optional shipping insurance is available at checkout to protect against loss or damage during transit.
Stay Informed with Shipment Tracking & Support
We believe that transparency is key to a positive delivery experience. That’s why we provide a comprehensive suite of tracking and support services to ensure you are always informed and have access to help when you need it. Below, you will find details on how to monitor your order and get in touch with our dedicated support team for any questions or concerns.
Monitor your shipment’s journey from dispatch to delivery with our integrated real-time tracking system. Once your order is shipped, you will receive a tracking link via email and SMS, allowing you to stay informed of its progress every step of the way and anticipate its arrival.
Stay updated with proactive SMS and email notifications at every key stage of your shipment’s journey, from dispatch and transit to final delivery. This ensures you are always aware of your order’s status without needing to check, providing peace of mind and convenience.
Our customer support team is available around the clock to assist with any shipping inquiries or delivery issues. Whether you need help with tracking, customs clearance, or resolving a delivery exception, we are here to provide expert, timely, and professional assistance.
Have a Question About Shipping?
Our dedicated shipping and logistics specialists are here to help. Whether you need assistance with selecting the right shipping method, tracking your order, or understanding customs requirements, we are committed to ensuring a smooth and efficient delivery experience.
Contact Our Shipping Team